Terms and Conditions

Terms of service

These ContactLens365 Terms of Use (these “Terms of Use”) apply when you access, use or visit our website located at www.ContactLens365.com (the “Site”) or the services we offer through the Site (the Site and these). . services constituting the “Service”). Serving you EUROPEAN REGION OPTICAL LENS MEDICAL LIMITED. Provided by (“Company”, “we”, “us”, “Vice President” and “our”). We have prepared these Terms of Use to help explain the terms that apply to your use of the Service. BY ACCEPTING THESE TERMS OF USE, YOU ACCEPT THESE TERMS OF USE, WHICH CONSTITUTES A BINDING LEGAL AGREEMENT BETWEEN YOU AND THE COMPANY.

Notice of Your Right to Dispute Resolution and Termination: These Terms of Use contain provisions governing how you and we may assert claims against each other (see Section 15 below), including an agreement and the obligation to arbitrate disputes, subject to limited exceptions. , requires you to submit all claims against us to binding arbitration unless you opt out in accordance with Section 15(e). Unless you opt out of arbitration: (a) you will be permitted to pursue claims against us only on an individual basis and not as part of any class or representative action or proceeding, and (b) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief). individually.

UPDATES TO THESE TERMS OF USE

We may change these Terms of Use from time to time. When we do so, we will post the amended terms on the Site and/or notify you through other communications. If you do not accept the proposed changes, you should stop using the Service. If you continue to use the Service after the new terms come into force, you will be subject to the revised Terms of Use.

PRIVACY POLICY

In connection with your use of the service, please review our Privacy Policy located at https://www.ContactLens365.com and https://www.ContactLens365.com and learn how we use the information we collect from you when you access the service. . , Visit or use the Service. The Privacy Policy is part of and subject to these Terms of Use, and by accepting these Terms of Use, you agree to be bound by the terms of the Privacy Policy and that we may use information collected from you in accordance with its terms. .

APPROVED REPRESENTATIONS REGARDING YOUR USE OF THE SERVICE.

When you use the Service, you represent that: (a) the information you submit is true and accurate; (b) your use of the Service and your use of the services available on the Service do not violate any applicable law or regulation; (c) you are of sufficient legal age or have the legal capacity to enter into these Terms of Use.

USER ACCOUNTS AND REGISTRATION

  1. User Registration.

You may visit and browse the Service without becoming a registered user of the Service, but you will not be able to place an order, view an order, track an order, save your favorites, save your recently viewed items, or save your prescription information. Registered user of the service. You may register to become a registered user of the Service by completing the registration process at https://www.ContactLens365.com and https://www.ContactLens365.com. If you register to become a registered user of the Service, you agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form ("Registration Data"); (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete; and (iii) you will comply with the rules regarding Contributions set forth in Section 8(A) below.

  1. User accounts.

If you are a registered user of the service, you will be asked to create a user ID that will be associated with your user account. You can create only one user ID to be associated with your user account. You may not: (i) select or use the name of another person as a user ID for the purpose of impersonating that person; (ii) use as a user ID a name that is subject to rights of a person other than you without appropriate authorization; or (iii) use as a user ID a name that may be offensive, vulgar or obscene. We reserve the right to refuse registration or revoke user identification at our sole discretion. You will be responsible for maintaining the confidentiality of your user ID and password. The Company will not be responsible for any damages you may incur as a result of someone else using your username or password, with or without your knowledge. You may be held responsible for any damages incurred by the Company due to unauthorized use of your username or password.

TERMS OF SALE

Ordering Through the Service

One. i) Order Information ri. In order to place an order through the Service, you must provide us with valid order information. This order information includes: (a) your full name and correct and complete address and shipping information, (b) your telephone number, (c) your payment information (credit card number, expiration date and code numbers), (d) your frame selection, (e) your lens type, colors and coatings, (f) pupillary distance (PD), and (g) applicable prescription (Rx) information. IF YOUR PRESCRIPTION IS EXPIRED OR MORE THAN TWO YEARS OLD, WE RECOMMEND YOU CONFIRM IT WITH YOUR DOCTOR OR Ophthalmologist BEFORE PLACING YOUR ORDER. Your order information is saved in your user account for future use.

(ii) Changes to Your Order . Please contact customer service as soon as possible at +44 7426 501445. If your order has not been processed, we can cancel it immediately.

(iii) In case the specified product is out of stock

Example: You ordered Acuvue Oasys 1-Day 90 Pack. If it is not in stock, a pack of 30 will be sent as 30 x 3 = 90 pieces for the same price. Likewise, if the 2-week Acuvue Oasys 24-pack is not in stock, it will be sent as a 6-pack or 6x4 24-pack. No additional fee is charged from the customer. Limited to stocks. If both packages are out of stock, the order will be canceled and a refund will be given.

Warning labels of the health authorities of that country may be printed on the boxes of some products sent from different countries. Manufacturers may change the packaging of products in some countries. A label with a picture representing that country may have been placed on the box.

Subscription

The Subscribe & Save benefits discussed on the Subscribe & Save details page are part of these Terms. ContactLens365 reserves the right to change Subscribe & Save benefits, including discount amounts, at any time at its sole discretion. All changes will be applied to future orders regardless of whether you have an existing subscription.

 

If any issues arise with your ContactLens365 account, the shipping address or payment method associated with your subscription order that we cannot resolve, we will notify you via email requesting that you resolve the issue and reactivate using the address associated with your subscription. Your subscription. Your subscription will be placed on hold and no further orders will be processed or shipped until the issue is resolved and the subscription is reactivated. Subscribe & Save discounts and all applicable Subscribe & Save limited-time special subscription promotions are valid on eligible products only.

All returns under Subscribe & Save are subject to the ContactLens365 returns policy. Subscriptions are valid until stocks last or the Subscribe & Save discount on a particular product is cancelled. Subscriptions are void where prohibited.

The cost of each Subscribe & Save product shipment will be billed to the credit card you used to create your subscription or the credit card directed by you. If we are unable to complete your Subscribe & Save order with the credit card you used to create your subscription, your order will be placed on hold until the new credit card is provided.

delivery

All orders placed worldwide are shipped from our warehouses in the European region. Orders generally ship from these locations within 1 to 10 days from the order date, depending on prescription type and other factors, and as with all medical devices, your order is subject to government inspection, shipping delays, strikes and other unforeseen events. . For this reason, the timing of delivery, order arrival and other timing expectations may be delayed, disrupted and orders may take longer than expected. We do not guarantee a specific delivery date.

Return Policy Please see the Returns and Exchanges section for details on returning items purchased through our Services.

See our policy.

(i) 15 Days Refund. You will have thirty (15) days from the delivery date of your order to return the products included in your current order. If you are not satisfied with the glasses you ordered from us, you may return them and receive (a) a fifty percent (50%) refund (excluding shipping); This amount will be refunded to your credit card. used to place orders; or (b) a one hundred percent (100%) refund (excluding shipping) in the form of store credit to be used for the Service. Before returning your glasses, you must call us to obtain a return authorization (RA) number. SHIPPING CHARGES ARE NON-REFUNDABLE IN ANY CASE.

Coupons/Special Sales

“Coupons” and “Coupon codes”, “Discounts”, “Free Shipping” and other special pricing and offers are only as advertised. Please read the specific terms of the applicable offer to understand what restrictions or limitations may apply in your jurisdiction. to suit. With all special pricing and deals r will start and end on the date and time specified in the valid offer. All valid coupons and coupon codes will be made available through the Service or through advertising we sponsor. We have no obligation to honor coupons or coupon codes posted on third party websites or otherwise provided by third parties.

COMPETITIONS

We may sometimes sponsor contests in connection with the Service. All entries submitted for participation in any contest, whether sponsored solely by us or in conjunction with a co-sponsor, will be deemed Contributions (as defined in Section 8(A)) and will be subject to the terms set forth in Section 8(A). A)). Your participation and applications in the competition will not be returned to you. The rules applicable to each contest will be made available to you along with a description of that contest, and the applicable rules will supplement the terms and conditions contained in these Terms of Use. Please read the specific rules of the relevant contest to understand what restrictions or limitations may apply in your jurisdiction.

THIRD PARTY SITES

The Service may contain links to websites operated by third parties (“Third Party Sites”). For example, you can access our Facebook, Twitter and Instagram pages through links on the Service and share information with Third Party Sites through links on the Service; However, we do not own or operate the Third-Party Sites and we have not reviewed, and cannot review, all of the material, including goods and services, available through Third-Party Sites. The presence of these links on the Service does not represent, warrant or imply our endorsement of any Third Party Sites or any materials, opinions, products or services available on such Sites. Third party materials accessed through or used through Third Party Sites may also be protected by copyright and other intellectual property laws. THESE TERMS OF USE DO NOT APPLY TO THIRD PARTY SITES. BEFORE VISITING A THIRD PARTY SITE VIA LINKS OR OTHER MEANS PROVIDED ON OR THROUGH THE SERVICE, REVIEW THE TERMS AND CONDITIONS AND PRIVACY POLICY OF THE THIRD PARTY SITE AND THE REGULATIONS, POLICIES AND PRACTICES OF SUCH THIRD PARTY SITES. YOU NEED TO MEAN. YOU NEED TO INFORM YOURSELF.

 

RULES GOVERNING USER CONTRIBUTIONS; PROHIBITED ACTIVITIES; SOCIAL MEDIA RULES

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User Contributions . In connection with the VP Frame Fit™ service, you may submit comments and content to the Service, including uploading photos (collectively, “Contributions”). You are entirely responsible for the content of, and any harm resulting from, any Contributions you provide on or through the Service. When you create or make available a Contribution on or through the Service, you represent and warrant that:

You represent and warrant that: (i) you own or have sufficient rights to provide your Contributions on or through the Service;

(ii) will not provide Contributions that violate our or any other person's privacy rights, publicity rights, intellectual property rights (including but not limited to copyrights), or contract rights;

(iii) you have fully complied with any third-party licenses relating to the Contributions and will pay all royalties, fees, and other amounts due in connection with any Contributions you provide on or through the Service;

(iv) will not provide Contributions that are: (a) defamatory, harmful, disruptive, unlawful, indecent, offensive, inaccurate, pornographic, vulgar, indecent, profane, hateful, racially or ethnically offensive, obscene, lewd, lascivious, is filthy, threatening, excessively violent, harassing or otherwise objectionable; (b) promote, encourage or threaten direct physical harm to another, including, but not limited to, contributions that promote racism, bigotry, sexism, religious intolerance, or harm any group or individual; or (c) contains material that solicits personal information from anyone under the age of 13 or exploits anyone in a sexual or violent manner;

(v) will not provide Contributions that contain advertisements or solicitations for any person to buy or sell products or services; And

(vi) will not provide Contributions that constitute, contain, install, or attempt to install or embed any spyware, malware, or other computer code designed to enable you or others to collect or monitor information about them. any online or other activities of another party.

 

 

  1. Prohibited Uses. In connection with your use of the Service, you agree that you will not:

(i) Unless requested, you may not use the Service without our express written consent or for any unauthorized use.

You will not use it for any unauthorized purpose, including collecting, by electronic or other means, usernames and/or email addresses of other users for the purpose of sending email or other electronic communications, without framing them accordingly. or linking to the Service;

(ii) transmit chain letters, bulk or unsolicited e-mail, or interfere with, disrupt, or overburden the Service or the networks or services connected to the Service (including, without limitation, by hacking the Service or using the system to send e-mail). mail) unsolicited or commercial emails, newsletters, comments or other communications;

(iii) impersonate another person or entity, sell or allow others to use your profile or password, provide false or misleading identification or address information, or invade the privacy or violate the personal or proprietary rights of any person or entity;

(iv) otherwise use the Service for the purpose of recruiting any person for employment, including, without limitation, by posting advertisements or solicitations for work or employment on the Service or by posting advertisements or solicitations for modeling jobs or talent or talent scouting positions on the Service;

(v) post on the Service any franchise, pyramid scheme, “club membership,” distributorship or sales representative agency arrangement, or other business opportunity that requires advance or periodic payments, pays commissions, or requires the recruitment of other members, distributors, or sub-agents;

(vi) decompile, disassemble, modify, translate, adapt, reverse engineer, create derivative works from, or sublicense the Service or any portion thereof; or

(vii) You may not circumvent, disable or otherwise interfere with security-related features of the Service or features that prevent or restrict use or copying of any Materials (as defined in Section 10) or limit use of the Service or Materials. in service. .

 

  1. Social Media Guidelines. If you access or use any of our social media pages on Facebook, Pinterest, Twitter, Instagram or YouTube, we ask that you adhere to the following guidelines when adding content or comments to these social media pages:
  2. Be Polite and Courteous. Excessive name-calling, profanity, combative remarks, discriminatory nicknames, sexual harassment, bullying, abusive language or similar behavior will not be tolerated.
  3. Stay on Topic. Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove content that is off-topic, out of context, spam, promotional or links to third-party sites.
  4. Be realistic. All posts must come from a real person. We will delete any posts from our social media pages that we believe come from fake or anonymous profiles.
  5. Contact Us for Your Problems. We would like to hear about any complaints or concerns you have about the service before you share them on our social media pages, so we can help resolve them for you. If you are a customer and have a customer service comment, complaint, concern, or idea, we encourage you to call us at our toll-free number +44 7426 501445 or email our customer service team at info@ContactLens365.com. .

We reserve the right to remove content you post on our social media pages that violates these social media rules.

 

CONTRIBUTING RIGHTS

 

  1. Ownership of Contributions. We do not claim any ownership rights in the Service or any Contributions you post through the Service. Once you post your Contributions to the Service, you continue to retain any rights you may have in your Contributions, including intellectual property rights or other proprietary rights associated with your Contributions, subject to the license you grant us below.
  2. License Grant to Us for Contributions. By making a Contribution to the Service you grant us a perpetual, non-exclusive, fully-paid, royalty-free, sublicensable, worldwide license to use, modify, create derivative works of, publicly perform, publicly display, reproduce, disseminate. . Market and distribute the Contribution in connection with the Service, our business, or the promotion of the Service or our business in any media formats and through any media channels now known or later created.

OUR INTELLECTUAL PROPERTY RIGHTS. Except for your Contributions and Contributions by other users of the Service, all content on the Service (“Materials”) and the trademarks, service marks, and logos appearing on the Service, including ContactLens365®, are owned by or licensed to us, and are governed by United States, foreign laws, and international conventions. copyright Copyrights and other copyrights subject to intellectual property rights. The Service and Materials are for your information and personal use only and not for commercial use. We reserve all rights in the Service and Materials. If you download or print a copy of the Materials for your own personal use, you must retain all trademark, copyright and other proprietary notices contained in and on the Materials.

 

OUR SERVICE MANAGEMENT

  1. Our Right to Manage the Service. We reserve the right, but not the obligation, to: (a) monitor or review the Service for violations of these Terms of Use and compliance with our policies; (b) report to law enforcement authorities and/or take legal action against anyone who violates these Terms of Use; (c) manage the Service in a manner designed to protect our rights and property and those of third parties or to facilitate the proper functioning of the Service; (d) screen our users or members or attempt to verify statements made by our users or members; (e) monitor disputes between you and other users or terminate or block you or other users for your violation of these Terms of Use; and/or (f) refuse, restrict access to or availability of, or (to the extent technologically feasible) remove, delete, edit or disable any Contributions or any portion thereof.

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Our Right to Terminate Users. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO REFUSE ACCESS TO AND USE OF THE SERVICE TO ANY PERSON FOR ANY OR ANY REASON IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY. INCLUDING, BUT NOT LIMITED TO, ANY BREACH OF ANY REPRESENTATION, WARRANTY OR CONTRACT CONTAINED IN THESE TERMS OF USE OR ANY APPLICABLE LAW OR REGULATION.

 

WARRANTY DISCLAIMER; LIMITATION OF LIABILITY

  1. Disclaimer of Warranties.

(i) EXCEPT FOR OUR WARRANTY OBLIGATIONS SET FORTH IN SECTION 5(D)(II), COMPANY DISCLAIMS ALL WARRANTIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. THE SERVICE AND ANY CONTENT, MATERIALS OR ITEMS PROVIDED THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE, THE PRODUCTS WE SELL, OR THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE OR OUR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. WARRANTIES. CHEWING.

 

(ii) TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF THE SERVICE CONTENT, THE CONTENT OF ANY SITES LINKED TO THE SERVICE, CONTRIBUTIONS, INFORMATION OR OTHER ITEMS OR MATERIALS ON OR THROUGH THE SERVICE. FROM THE SHELF. CONNECTED. WE ASSUME NO RESPONSIBILITY OR LIABILITY FOR (A) ANY ERRORS, ERRORS OR INACCURACIES IN THE CONTENT OR MATERIALS, (B) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (C) ARISING FROM YOUR ACCESS TO AND USE OF THE SERVICE. . . UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE, (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, BY ANY THIRD PARTY. . ANY ERRORS OR OMISSIONS IN ANY CONTENT OR MATERIALS, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE.

 

(iii) YOU ACKNOWLEDGE THAT ContactLens365 SHALL NOT BE LIABLE FOR ANY DELAYS, DELIVERY ERRORS, FAILURES OF PERFORMANCE, OR INTERRUPTIONS OF SERVICES CAUSED DIRECTLY OR INDIRECTLY BY: (A) ACTIONS OF ANY GOVERNMENT AGENCY, ACTUAL DISASTERS. , ACTIONS OF WAR, riot OR TERRORISM, STRIKE OR LOCKOUT, UNAUTHORIZED NETWORK OR COMPUTER PERMISSION OR INTERNET OR COMPUTER RELATED VIRUSES, HACKER ATTACKS OR OTHER AGENTS INTRODUCED BY THIRD PARTIES, INTERNET DISRUPTION AND OTHER CONTROLS BEYOND OUR CONTROL. CONDITIONS, (B) YOU ARE SOLELY RESPONSIBLE FOR YOUR INTENTIONAL ACTS OR FOR ANY TECHNICAL REQUIREMENTS RESULTING FROM YOUR NEGLIGENCE OR (C).

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LIMITED LIABILITY.

TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS ARISING FROM YOUR USE OF THE SERVICE. , ADDITIVES, MATERIALS. . OTHER EVERYTHING WHAT IS THE CONTENT HERE? WHETHER IN CONTRACT, TORT, OR ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE.

LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING FROM ANY BREACH OF LEGAL DUTIES. RAPE OR OTHERWISE SHALL NOT EXCEED $50.

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EXCLUSIONS OF DISCLAIMERS AND LIMITATIONS OF LIABILITY. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU ARE A RESIDENT OF ONE OF THESE STATES OR JURISDICTIONS, THE LIMITATIONS OR EXCLUSIONS IN SECTIONS 12(A) AND 12(B) MAY NOT APPLY TO YOU.

 

DIVISIBILITY; DISCLAIMER. If for any reason a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions, and no waiver shall be effective unless made in writing and signed by an authorized person. . representative of the waiving party.

 

Place of Sale, Jurisdiction and Applicable Law

 

.one. outlet

The place of sale for all transactions occurring on this Site is the United Kingdom. You may use a local agent at the delivery location to handle some of your work requests, but such arrangement will have no effect on the sales location.

 

  1. Election Law

These terms are governed by England and all Contracts for the purchase of Products shall be governed by England.

 

3.jurisdiction

The courts of the United Kingdom shall have exclusive jurisdiction over any claim arising from or relating to a visit to our Site and any disputes arising out of or relating to contracts for the purchase of Products from our Site. However, we reserve the right to bring legal action against you based on the prevalence of these conditions in your countries of residence or any relevant country.

 

NO CHANGES WERE MADE BY OUR EMPLOYEES. If any of our employees proposes to change the terms of these Terms of Use, he or she is not acting as an agent for us or speaking on our behalf. You should not rely on or act upon any statement or communication from our employees or anyone purporting to act on our behalf.

INDEPENDENT CONTRACTORS. Nothing contained in these Terms of Use will be construed as creating any agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship between us and any user.

ASSIGNMENT. We may transfer our rights under these Terms of Use without your consent.

CONTACT INFORMATION. If you have any questions about these Terms of Use, your account, or an order you placed through the Service, please call us at +44 7426 501445 or email us at info@contactlens365.com.