My order was shipped
but it did not arrive, where is it?
We apologize if Royal Mail or any other courier we use are unable to deliver your order within the stated timeframe. Very rarely, they may be delayed due to unforeseen circumstances. Please see below to find out what action to take:
Royal Mail Tracked If your order has been sent via Royal Mail Tracked, please allow 5 working days for your order to arrive. If your order has not arrived on the 5th business day after shipping and a delivery note has not been missed, please contact our customer service team at info@ContactLens365.com or 44 7426 501445 and they will assist you further.
Special delivery: If your order has been sent via Special Delivery, your items must arrive by 1pm the next working day. If your order has not arrived by 13:00 the day after dispatch and a delivery note has not been left, please contact our customer service team by email at info@ContactLens365.com or by phone on 44 7426 501445 so they can assist you further.
International: If your order was shipped Internationally, please allow 15 business days for your items to arrive. If your products have not arrived by the 15th business day, please contact our customer service team at info@ContactLens365.com or 44 7426 501445 and they will assist you further.
NB Please check that the shipping address you provided is correct.
*You can track your order using the Royal Mail tracking link we provide in your shipping confirmation email when you use our Special Delivery service.
SHIPPING PRICES BY COUNTRIES
Austria, Belgium, Czechia, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Sweden
| Price Name | Situation | price |
|---|---|---|
| Economy International (3 to 15 Business Days) | $0,00–$69,98 | $3,99 USD |
| Economy International (3 to 15 Business Days) | $69,99 and up | $0,99 USD |
| Express International (1 to 5 business days) | $0,00–$69,98 | $6,99 USD |
| Express International (1 to 5 business days) | $69,99–$99,98 | $4,99 USD |
| Express International (1 to 5 business days) | $99,99 and up | Free |
| FedEx (1 to 2 business days) | $0,00–$99,98 | $18,99 USD |
| FedEx (1 to 2 business days) | $99,99 and up | $6,99 USD |
Ireland, Portugal, Spain
| Price Name | Situation | price |
|---|---|---|
| Economy International (3 to 15 Business Days) | $0,00–$69,98 | $4,99 USD |
| Economy International (3 to 15 Business Days) | $69,99–$99,98 | $2,99 USD |
| Economy International (3 to 15 Business Days) | $99,99 and up | free |
| FedEx (1 to 2 Business Days) | $0,00–$99,98 | $17,99 USD |
| FedEx (1 to 2 Business Days) | $99,99 and up | $5,99 USD |
Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Finland, Georgia, Iceland, Kosovo, Lithuania, Malta, North Macedonia, Romania, Serbia, Slovakia, Slovenia, Switzerland, Ukraine
| Price Name | Situation | price |
|---|---|---|
| Economy International (3 to 15 Business Days) | $0,00–$49,98 | $7,99 USD |
| Economy International (3 to 15 Business Days) | $49,99-$99,99 | $4,99 USD |
| FedEx Express (1 to 2 business days) | $0,00–$99,98 | $16,99 USD |
| FedEx Express (1 to 2 business days) | $99,99-$149,98 | $6,99 USD |
| FedEx Express (1 to 2 business days) | $149,98 and up | Free |
Greece
| Price Name | Situation | price |
|---|---|---|
| Economy International (3 to 15 Business Days) | $0,00–$69,98 | $3,99 USD |
| Economy International (3 to 15 Business Days) | $69,99 and up | Free |
| FedEx Express (1 to 2 business days) | $0,00–$69,98 | $16,99 USD |
| FedEx Express (1 to 2 business days) | $69,99-$99,98 | $9,99 USD |
| FedEx Express (1 to 2 business days) | $99,99 and up | $4,99 USD |
Argentina, Bolivia, Chile, China, Colombia, Ecuador, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Madagascar, Malaysia, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Myanmar (Burma), Nepal, Paraguay, Peru, Philippines , South Korea, Sri Lanka, Tajikistan, Thailand, Turkmenistan, Uruguay, Venezuela
| Price Name | Situation | price |
|---|---|---|
| FedEx Express (1 to 3 business days) | $0,00–$99,98 | $29,99 USD |
| FedEx Express (1 to 3 business days) | $99,99-$199,99 | $19,99 USD |
| FedEx Express (1 to 3 business days) | $199,99–$299,98 | $9,99 USD |
| FedEx Express (1 to 3 business days) | $299,99 and up | Free |
Algeria, Andorra, Angola, Azerbaijan, Bangladesh, Belarus, Brazil, Egypt, El Salvador, Ethiopia, Guatemala, Haiti, Honduras, India, Jamaica, Kenya, Libya, Mexico, Morocco, Mozambique, Nicaragua, Nigeria, Panama, Cameroon, Senegal , South Africa, Tanzania, Tunisia, Uganda, Zambia, Zimbabwe
| Price Name | Situation | price |
|---|---|---|
| Express International (1 to 5 business days) | $0,00–$99,98 | $24,99 USD |
| Express International (1 to 5 business days) | $99,99-$199,99 | $14,99 USD |
| Express International (1 to 5 business days) | $199,99–$299,98 | $9,99 USD |
| Express International (1 to 5 business days) | $299,99 and up | Free |
| FedEx (1 to 3 business days) | $0,00–$99,98 | $29,99 USD |
| FedEx (1 to 3 business days) | $99,99-$199,98 | $19,90 |
| FedEx (1 to 3 business days) | $199,99 and up | $9,99 USD |
China Hong Kong SAR, Singapore, Taiwan
| Price Name | Situation | price |
|---|---|---|
| Economy International (3 to 15 business days) | $0,00–$99,98 | $9,99 USD |
| Economy International (3 to 15 business days) | $99,99-$149,99 | $5,99 USD |
| Economy International (3 to 15 business days) | $149,99 and up | Free |
| FedEx (1 to 3 business days) | $0,00-$99,98 | $29,99 USD |
| FedEx (1 to 3 business days) | $99,99–$149,98 | $14,99 USD |
| FedEx (1 to 3 business days) | $199,99 and up | $9,90 |
United Kingdom
| Price Name | Situation | price |
|---|---|---|
| Royal Mail (2 to 6 business days) | $0,00–$59,98 | $3,99 USD |
| Royal Mail (2 to 6 business days) | $69,99 and up | $0,99 USD |
| UPS Express Saver (1 to 2 business days) | $0,00–$69,98 | $18,99 USD |
| UPS Express Saver (1 to 2 business days) | $69,99-$119,98 | $6,99 USD |
| UPS Express Saver (1 to 2 business days) | $119,99 and up | Free |
United Arab Emirates
| Price Name | Situation | price |
|---|---|---|
| Economy International (3 to 15 business days) | $0,00–$49,98 | $9,99 USD |
| Economy International (3 to 15 business days) | $49,99-$99,99 | $5,99 USD |
| Economy International (3 to 15 business days) | $99,99 and up | $0,99 USD |
| FedEx (1 to 2 business days) | $0,00-$149,98 | $29,99 USD |
| FedEx (1 to 2 business days) | $149,99–$299,98 | $14,99 USD |
| FedEx (1 to 2 business days) | $299,99 and up | Free |
United States of America
| Price Name | Situation | price |
|---|---|---|
| (USPS) U.S. Postal Service (3 to 6 business days) | $0,00–$99,98 | $7,99 USD |
| (USPS) U.S. Postal Service (3 to 6 business days) | $99,99 and up | $3,99 USD |
| UPS Express Saver (1 to 3 business days) | $0,00–$99,98 | $18,00 USD |
| UPS Express Saver (1 to 3 business days) | $99,99-$149,98 | $7,99 USD |
| UPS Express Saver (1 to 3 business days) | $149,99 and up | Free |
Canada
| Price Name | Situation | price |
|---|---|---|
| Economy International (3 to 15 business days) | $0,00–$49,98 | $7,99 USD |
| Economy International (3 to 15 business days) | $49,99-$99,98 | $4,99 USD |
| Economy International (3 to 15 business days) | $99,99 and up | $0,99 USD |
| UPS Express Saver (1 to 3 business days) | $0,00–$99,98 | $16,99 USD |
| UPS Express Saver (1 to 3 business days) | $99,99 - $149,98 | $5,99 USD |
| UPS Express Saver (1 to 3 business days) | $149,99 and up | Free |
Bahrain, Oman, Qatar, Saudi Arabia
| Price Name | Situation | price |
|---|---|---|
| Express International (1 to 5 business days) | $0,00–$99,98 | $15,99 USD |
| Express International (1 to 5 business days) | $99,99-$149,98 | $9,99 USD |
| Express International (1 to 5 business days) | $149,99 and up | $4,99 USD |
| UPS Express Saver (1 to 3 business days) | $0,00–$149,98 | $29,99 USD |
| UPS Express Saver (1 to 3 business days) | $149,99 - $299,98 | $14,99 USD |
| UPS Express Saver (1 to 3 business days) | $299,99 and up | Free |
Avustralya, Yeni Zelanda
| Price Name | Situation | price |
|---|---|---|
| Economy International (3 to 15 Business Days) | $0,00–$149,98 | $19,99 USD |
| Economy International (3 to 15 Business Days) | $149,99 and up | $9,99 USD |
| UPS Express Saver (1 to 3 business days) | $0,00–$149,98 | $29,99 USD |
| UPS Express Saver (1 to 3 business days) | $149,99-$249,98 | $14,99 USD |
| UPS Express Saver (1 to 3 business days) | $299,99 and up | Free |
ORDER
You do not need to send a prescription to order. You must enter your information yourself.
However, we recommend that you have your eyes checked by an eye specialist before purchasing.
Your eyeglass specialist will be able to recommend lens brands and types suitable for your eyes, ensuring comfort and safety. Never skip this step!
In most countries, opticians are required by law to give you a copy of your prescription after an eye exam; Therefore, do not hesitate to ask for your prescription before purchasing.
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